Ticketing Services Executive

** West Midlands Combined Authority (WMCA)
** is seeking Ticketing Services Executives to support customers with ticketing products and services. Applicants will play an essential role in processing applications, administering Direct Debits, and responding to customer enquiries so that front‑line teams can provide a seamless service.

This role operates on a rota: 8:00 am to 6:00 pm, Monday to Friday, and 9:00 am to 1:00 pm on Saturdays. Saturday working is required one in every five weeks.

• Respond to all customer enquiries relating to ticketing products and services
• Answer telephone calls and prepare written responses to customer enquiries regarding Swift and ticketing products
• Process applications for a wide range of ticketing products and associated services, determining eligibility in line with scheme rules
• Organise the dispatch of new and replacement ticketing products
• Calculate and organise refunds for customers in line with agreed procedures
• Provide customer services support to the Customer Relations Team
• Create and maintain electronic and hard‑copy customer records

• Experience working in a customer service environment handling high volumes of interactions across a range of contact channels
• Demonstrable experience achieving targets and quality standards
• Excellent verbal and written communication skills
• High degree of attention to detail and accuracy
• Excellent organisational and administrative skills
• Team‑working ability to achieve shared objectives
• Ability to work well under pressure
• Proactive with initiative in problem‑solving

16 Summer Lane. The role requires at least two days a week in the office.

Proof of Right to Work in the UK is required for all applicants. Non‑UK applicants (excluding Ireland) must hold a relevant Visa.

Salary ranges start at the lowest salary point advertised, with potential progression. Employees receive a comprehensive benefits package, including a local government pension scheme, additional voluntary contribution scheme, 28 days paid annual leave, an EV car benefit scheme, and various discounted benefits.