Accommodations Officer

Location: Harborne

Step into a rewarding permanent role offering a Monday to Friday schedule, competitive salary of circa £28,000, and the opportunity to make a real difference to families in temporary accommodation. This Accommodation Officer position gives you the opportunity to ensure the smooth day-to-day running of a temporary accommodation service, maintain a safe and secure environment for residents, all while working in a family-focused setting that values your contribution and supports your professional development.
You'll be joining a small, independently run temporary accommodation service in Birmingham that works closely with the local authority to provide short-term housing for families while permanent accommodation is arranged. This is an excellent opportunity for someone looking to build a career in housing, temporary accommodation or resident services within a supportive and community-focused environment.
I'd love to hear from anyone with experience as an Accommodation Officer, Housing Assistant, Hostel Officer, Resident Liaison Officer, or from a similar resident-facing role within social housing, temporary accommodation or supported housing who is ready to take ownership of a rewarding position.
This role is offering the following benefits:

Permanent contract
Monday to Friday, 7:00am – 3:00pm
Salary circa £28,000 per annum (Negotiable depending on experience)
Stable daytime hours with no rotating shifts
Opportunity to work within a family-focused temporary accommodation service supporting residents
In this position, you will be:

Managing front desk operations and completing handovers with night staff
Maintaining building security and carrying out regular welfare and building checks
Conducting room inspections and ensuring residents adhere to property rules
Handling administration including emails, bookings, check-ins and check-outs
Liaising with the local authority regarding room availability and resident information
Responding to resident enquiries and providing light housing-related guidance where appropriate
Working independently and proactively managing tasks throughout the dayI'd love to speak to anyone who has:

Experience with in social housing, temporary accommodation, homelessness or a similar resident-facing environment
Confidence managing challenging conversations professionally and calmly
The ability to balance empathy with firmness when enforcing policies and procedures
Strong communication skills across face-to-face, telephone and email interactions
The ability to work independently with minimal supervision
Good administrative skills and attention to detail

Travel & Location
This role is based in Birmingham, providing temporary accommodation for families on behalf of the local authority. The site is easily accessible via Birmingham's extensive road and public transport network, making it an excellent opportunity for housing professionals seeking a local role with regular daytime hours.

If interested and would like to hear more about this opportunity, please contact: (url removed) or call on (phone number removed)