Passenger Service Agent

LOCATION:
Heathrow Airport

SHIFT PATTERN:
Varied, 20 hours per week

PAY RATE:
Competitive

Passenger Assistance (Heathrow Airport)

Forget the typical 9–5. Imagine planes as your office view and every shift bringing a new story

Join our Passenger Assistance team and be the reason our passengers enjoy a smooth, memorable and stress-free journey through the airport.

• Assisting passengers who require support through the airport either on foot, by wheelchair or electric buggy depending on their needs
• Transferring passengers on and off the aircraft either into their seat or wheelchair through safe manual handling techniques
• Pushing wheelchairs and assisting with luggage
• Delivering calm, professional service in a busy environment

• Friendly & approachable
• Reliable & punctual
• Calm under pressure
• A true team player
• Passionate about helping people

Full training provided

Work at one of the world’s busiest airports

24/7 GP access (for you & your family)

Mental health support

Get Fit Programme

Financial and legal support

Cycle to work scheme

Access Perks at Work, our innovative employee app where you can find discounts, gift cards, cashback, and exclusive offers

Life:
Search for resources and tools on topics ranging from family and life to health, money and work

Support:
Online chat or telephone service for urgent support in a crisis

Real career progression opportunities

Discounts, cashback & exclusive perks

Because no two days are the same

Because you’ll meet people from all over the world

Because you’ll genuinely change someone’s journey

And because helping someone travel with confidence, that’s a great feeling!

ABM are committed to employment practices that promote diversity and inclusion in employment regardless of age, disability, gender reassignment, sex, marriage and civil partnership status, pregnancy and maternity status, race, religion or belief. We are proud members of the Armed Forces Covenant Employer Recognition Scheme.