Customer Service Team Leader

Customer Service Team Leader (CSTL)

Starting Salary: £13.25 per hour

As a Customer Service Team Leader at Paddy Power, you will be the welcoming host for our customers, ensuring they have an outstanding experience in our retail shops. Your role will be to engage warmly with every visitor, providing best‑in‑class service and creating a friendly atmosphere. Your enthusiasm for technology will help you promote our Paddy offers, ensuring that each customer enjoys their time with us.

Join our team and be a key player in delivering outstanding hospitality in the dynamic world of retail betting.

We are looking for proactive and motivated individuals who are passionate about achieving results. While prior betting industry experience is not mandatory, the right attitude and drive to meet shop goals and targets will be valued.

• Host customers in the shop, greeting and engaging warmly.
• Clearly communicate answers to customer queries and inform customers about latest promotions.
• Assist customers to place bets through various channels, such as betting terminals, telephone services, and in‑shop transactions.
• Maintain excellent shop presentation standards to create an inviting atmosphere.
• Act as shop manager in the absence of the manager, ensuring smooth shop operations.
• Adapt to different situations while remaining customer‑focused.
• Fulfil social responsibility duties by adhering to established guidelines and regulations.

• Competitive salary with pay increase after performance, bonus and promotional rewards.
• Annual and quarterly rewards.
• Flexible work patterns.
• Family Leave (Adoptive, Parental Leave & Wedding Leave).
• Company Share Save Scheme (discount on Flutter Shares).
• Life Cover.
• Company Pension Scheme.
• Company Sick Pay.
• Birthday Leave.
• Employee Assistant Programme (including up to 6 free counselling sessions).
• Financial Wellbeing platform – NUDGE.
• Company Social Events.
• Groupon Discount Scheme.
• Eyecare vouchers.

• Customer First, Always
• Change The Game
• Win Together
• Free To Be Me

We’re proud of our four values, which reflect what matters most to our people and guide the decisions we make. We’re working to be an inclusive employer and encourage people from all backgrounds, ways of thinking and working to apply. Everyone brings different perspectives and experiences; you don't have to meet all the requirements listed to apply for this role.

If you need any adjustments to make this role work for you, let us know, and we’ll see how we can accommodate you.

Our work experience is the combination of everything that’s unique about us: our culture, core values, meetings, sustainability commitments, recognition programmes, and most importantly, our people. Our employees are self‑disciplined, hard‑working, curious, trustworthy, humble, and truthful. They make choices according to what is best for the team, live for opportunities to collaborate, and help make us the #1 Top Workplace in the area.