Customer Experience Advocate: Complaints & Fair Outcomes
Job in
Birmingham, West Midlands, B1, England, UK
Listed on 2026-07-21
Listing for:
Career Choices Dewis Gyrfa Ltd
Full Time
position Listed on 2026-07-21
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Bilingual, HelpDesk/Support, Call Center / Support
Job Description & How to Apply Below
The Consumer Council for Water (CCW) is seeking a Customer Service Advisor to manage complaints from customers who could not resolve issues with their water company, serving as the single point of contact and applying evidence-based decision making to secure fair outcomes while delivering a low-effort, high-quality customer journey.
This role offers hybrid working with minimum 8 days per month in the office, plus benefits and guidance for busy, sensitive conversations and mediation-style
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