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Customer Support Team Lead — Data-Driven, -First
Job in
Birmingham, West Midlands, B1, England, UK
Listed on 2026-07-23
Listing for:
Goldman Sachs Group, Inc.
Full Time
position Listed on 2026-07-23
Job specializations:
-
Customer Service/HelpDesk
Customer Success Mgr./ CSM, Customer Service Rep
Job Description & How to Apply Below
Goldman Sachs is seeking an experienced contact centre team manager to lead a 12–15 agent group, motivating staff and delivering exceptional customer service. You will coach, develop and empower frontline agents, use data to drive improvements, and manage escalations with a focus on customer satisfaction and business outcomes.
This role operates in a regulated financial services environment with cross‑team collaboration.
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