Logistics- Client Service Team Specialist

Location:
Hams Hall, Coleshill - Birmingham

Salary: £31,000k

Hours: 40 hours per week, Monday to Friday 08:30 – 17:00

Are you passionate about delivering outstanding client experiences and ensuring service excellence? Arvato is looking for a proactive and customer‑focused Client Service Team Specialist to join our team in Corby. In this role, you’ll act as a key link between customers, internal teams, and operational functions, helping to ensure service commitments are met while continuously driving improvements in customer satisfaction and service delivery.

• Manage client relationships and act as a primary point of contact for service‑related queries.
• Monitor service performance against agreed KPIs and SLAs.
• Investigate and resolve client issues efficiently and professionally.
• Coordinate with operational and support teams to ensure smooth service delivery.
• Analyse service data and identify opportunities for process improvement.
• Produce client reports and communicate performance updates.
• Support continuous improvement initiatives and customer projects.
• Previous experience in customer service, account management, service delivery, or a similar customer‑facing role.
• Excellent communication and relationship‑building skills.
• Strong organisational skills with the ability to manage multiple priorities.
• Problem‑solving mindset with keen attention to detail.

• Experience with in logistics, distribution and warehousing or outsourcing environments is advantageous.
• Excellent communication and relationship‑building skills.
• Strong organisational skills with the ability to manage multiple priorities.
• Problem‑solving mindset with keen attention to detail.
• Good analytical and reporting abilities.
• Proficiency in Microsoft Office applications, particularly Excel.

• 25 days annual leave plus 8 bank holidays with the option to purchase up to an additional 5 days.
• Pension contribution.
• A life assurance policy that pays out 4 × Salary.
• Employee Assistance Programme that provides you with confidential support, information, and advice to help you.
• Employee Discount Scheme through Benefit Hub.
• Free Parking.