Student Casual – Customer Service Advisor – Accommodation – Grade 3

Job Description

Post title Customer Service Advisor

College/Division Campus Services

School/Department Accommodation

Full time/Part time Part time

Duration of the Post 24/08/2026 – 02/10/2026

Grade 3

Hourly rate £14.27 per hour plus holiday entitlement

Number of positions available 10

Closing Date 28/07/2026 at 23:55

At the University of Birmingham, Worklink is the dedicated student employment service which helps students to find flexible, well paid part-time roles that fit around your studies. Each year, the University invests more than £2.5 million to employ 3,000 of our own students in a wide range of roles, supporting our student community into part-time work. Roles available via Worklink include a range of positions, including administrative roles, support staff such as cleaners or baristas, research roles and many more.

Jobs through Worklink help you to gain work experience, develop skills relevant for your future career, and improve your soft and hard skills in a professional setting. Enhance your CV and get valuable experience ready for graduate roles and feel connected to your university and local community.

Our jobs are flexible and can be scheduled around your academic commitments, so you can focus on your studies first. Our team are passionate about supporting students into work. Worklink are based in a central location on campus which is easily accessible for students and can also be contacted online.

Find out more about working through Worklink here or via the student intranet .

In this role, you may be the first point of contact for many of our students and our team will rely on your skills to make a good impression. The positions will be split across working at the Vale Village and Selly Oak Village.

In this position you will be on one of our reception or satellite check in reception desks.

You will be required to take a proactive approach to work in order to ensure that students have a warm welcome and help them move in to our accommodation by giving students their key cards and handling their enquiries to the highest standard. The role requires attention to detail to ensure that accurate records are maintained. The individual will be dedicated, committed and have a passion for delivering excellent customer service during this very busy period for Student Accommodation.

To support the Customer Operations Team Leader and Customer Service Management Team.

• Offer a high quality and first-class welcome to all those attending the reception area.
• Undertake front-of-house duties to ensure excellent customer service experience.
• Meet and greet students, contractors and all site visitors at reception, and provide polite and courteous customer service in person, on the telephone or via email.
• Provide full administration support to the accommodation team including allocation and check-ins, maintaining accurate data records, creating reports and sending out correspondence in bulk.
• Fully utilize the use of any internal database system to manage operations and communication with students.
• Responsible for checking in student customers, issuing keys when appropriate.
• Maintain a clean, tidy reception and common area of the highest level and surrounding areas outside of the reception desk
• Manage complaints confidently and efficiently, following escalation procedures where appropriate to their manager or to the relevant Customer Service Manager.
• Record maintenance tasks and repairs, ensure that repairs are chased before priority deadlines and provide updates to students/staff as required.
• Ensure daily handovers are completed.
• Issue daily any jobs that are required to be completed by the Customer Service Assistants ensuring that these are completed in the timeframe allocated, signing off any of these in the required manner and advising the Customer Service Manager of any delays.
• Undertake administrative tasks including word processing, sending email communications, photocopying, laminating, filing and data inputting and processing of reports.
• Work collaboratively with local community and wider University teams to ensure information and publications are updated and…