Customer Success Manager; U.K

• As a Customer Success Manager, you are customer-centric with a strong commercial mindset. In this role, you will play a critical role in driving customer satisfaction and revenue growth by nurturing relationships with our clients and identifying opportunities for upselling and reselling our water safety solution
• Cultivate strong relationships with key clients in the water safety industry, serving as their trusted advisor and advocate within Legionella Dossier
• Develop a deep understanding of our water safety solution and effectively communicate its technical features and benefits to clients
• Proactively identify opportunities for upselling and reselling our water safety solution to existing clients, leveraging Hub Spot (our CRM) to track and manage sales opportunities
• Provide ongoing support and guidance to clients, helping them navigate the complexities of water safety regulations and optimize their use of our solution
• Monitor client satisfaction and address any concerns or issues in a timely and effective manner, ensuring a high level of customer retention
• Track and analyze key metrics related to customer success and revenue generation, providing regular reports to senior management
• Proactively explore Upsell/Cross-sell opportunities with our existing customers

• 24 Vacation days
• Competitive Salary & Vesting Options
• Apple or Windows Devices
• Collaborative Thursday Drinks & Socials
• Hybrid Work Model

If you’re looking for an opportunity to work on meaningful projects with a talented and driven team, Legionella Dossier is the place for you. Let’s shape a safer future together

SaaS industry experience is a must Proficient in setting up workflows and utilizing customer success automation tools

Ability to thrive in a fast-paced and dynamic environment

Proven experience in a similar role within software/SaaSExcellent communication and interpersonal skills

Demonstrated success in developing and implementing effective customer success programs

Strong commercial knowledge with a proven ability to upsell and cross-sell products and services

Experience in determining and measuring KPIs for customer success teams

Methodical mindset with a structured approach to problem-solving

Strong understanding of customer journey dynamics and the ability to implement strategies for improvement