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Empathetic Mortgage Support Specialist; Late-Stage
Job in
Birmingham, West Midlands, B1, England, UK
Listed on 2026-07-26
Listing for:
Nationwide
Full Time
position Listed on 2026-07-26
Job specializations:
-
Customer Service/HelpDesk
HelpDesk/Support, Customer Service Rep
Job Description & How to Apply Below
Nationwide is seeking a Customer Support Associate to join the Later Stage Mortgages Team, handling accounts in arrears and working with vulnerable customers to achieve suitable outcomes. You will use careful questioning to complete affordability forms, assess income and expenditure, and maintain high-quality case notes.
This role involves inbound and outbound calls, logging complaints, and performing admin tasks while meeting service levels.
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