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Lead Agent - VIP Passenger Care & Team Mentor
Job in
Birmingham, West Midlands, B1, England, UK
Listed on 2026-08-06
Listing for:
Abm Careers
Full Time
position Listed on 2026-08-06
Job specializations:
-
Customer Service/HelpDesk
Travel Industry
Job Description & How to Apply Below
ABM at Heathrow Airport is seeking a Lead Agent to deliver First‑Class customer experiences, guiding airlines and passengers with empathy and professionalism during high‑volume special assistance flights.
You will mentor newer agents, manage the flow of offloading and on‑loading, track journey milestones on PDAs, perform daily PPE and equipment checks, and ensure safety and courtesy in every interaction.
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