Empathy-Driven Customer Feedback Advocate (Hybrid
Job in
Birmingham, West Midlands, B1, England, UK
Listed on 2026-08-12
Listing for:
British Heart Foundation
Full Time
position Listed on 2026-08-12
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Bilingual, HelpDesk/Support, Customer Success Management
Job Description & How to Apply Below
British Heart Foundation in Birmingham is seeking a Customer Feedback Ambassador to lead complaint resolution and improve customer experiences across phone, email, live chat, and written channels. You’ll own cases from contact to resolution, balancing empathy with sound judgment to ensure fair outcomes.
You’ll work in a hybrid setup, splitting time between home and the Birmingham office, with induction weeks in the office and ongoing flexible arrangements to fit the role and our mission to fund
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