Customer 1st Advisor

Location: Tyburn

Customer 1st Advisor

Castle Vale, Birmingham

£27,218 per annum

Permanent, Full Time (37 hours)

Closing Date: 27th August 2026 (12pm)

Interviews: week commencing the 7th September 2026

Our Customer 1st team is the first point of contact for customers, providing friendly, professional support across a wide range of enquiries.

As a Customer 1st Advisor, you will manage inbound calls, welcome customers at our Castle Vale offices, and support service delivery through a variety of administrative tasks and customer surveys. This is a varied, people‑focused role where no two days are the same.

About the role

In this role you will:

* Act as the first point of contact for customer queries, helping to resolve issues at the earliest opportunity

* Provide a professional front-of-house reception service, ensuring customers feel welcome and supported

* Handle customer enquiries via face‑to‑face contact, telephone and written communication

* Work closely with colleagues across different service areas to deliver joined‑up, efficient support

* Undertake administrative tasks and outbound survey work to support continuous service improvements

About you

We’re looking for someone who:

* Has a genuine passion for delivering excellent customer service

* Is confident communicating with customers in person, over the phone and in writing

* Has experience in office administration or customer‑facing roles

* Is flexible and adaptive to meet business needs

* Enjoys working as part of a team and supporting colleagues across different service areas

* Is eager to learn, proactive, and keen to develop new skills

If you enjoy helping people, solving problems, and being part of a supportive team that makes a real difference, we’d love to hear from you