Sea Logistics - Customer Care Specialist - Reefer & Healthcare

Company description:

Khne + Nagel (AG & Co.) KG

Job description:

Are you passionate about delivering exceptional customer service and making a real difference to the customer experience? Do you have experience in Sea Logistics or freight forwarding and enjoy solving problems, building strong relationships and taking ownership?

We are looking for aCustomer Care Specialist - Healthcare & Reefer Logistics to join our Sea Logistics team in the UK. In this role, youll be the key link between our customers, Sales teams, ensuring shipments are handled smoothly and customers receive a proactive, high-quality service at every stage.

As part of our healthcare team and Reefer team, youll also play a critical role in managing healthcare and temperature controlled customers, ensuring shipments are handled in line with GxP, customer-specific requirements and KN Healthcare quality standards. You'll take ownership of the end-to-end shipment cycle, working closely with customers, carriers and operational stakeholders to deliver excellent customer service.

• Act as a key point of contact for customers, providing proactive updates, advice and solutions throughout the shipment journey.
• Take ownership of customer queries, identifying and resolving issues while working closely with internal and external stakeholders.
• Manage and monitor temperature-controlled and healthcare ship...