Customer Experience Advisor

With our headquarters in central Birmingham and teams across the UK, we’re a business built on collaboration. From operations to marketing to finance, our people work together to keep things moving and keep improving. We invest in our people, our tech, and how we work — because getting those right drives better outcomes for our clients, customers, and each other.

What You’ll Be Doing

No two days are the same, but the tasks below offer a glimpse of what to expect. If you don’t meet every point but believe you have the skills to succeed, we encourage you to apply.

• Handle incoming telephone enquiries, providing a high standard of customer service.
• Manage shared inboxes, ensuring emails are actioned, categorised and responded to promptly.
• Process returned post, updating customer records and ensuring data accuracy.
• Log and escalate customer issues that cannot be resolved at first contact, ensuring they reach the correct team member.
• Collaborate with internal departments to support customer queries and drive resolution.

What You Need to Succeed

Essential:

• Warm, friendly, and professional communication style.
• Previous experience in a telephone-based customer service role with excellent telephone handling skills and confidence when speaking with customers. You must have a natural customer-first mindset with a d...