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Tenant Resolution Specialist
Job in
Birmingham, West Midlands, B1, England, UK
Listed on 2026-08-24
Listing for:
Midland Heart
Full Time
position Listed on 2026-08-24
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, HelpDesk/Support
Job Description & How to Apply Below
Midland Heart is seeking a Customer Resolutions Officer to own complaints from receipt to resolution, ensuring impartial investigations and timely outcomes. You will listen to tenants, understand their experiences and identify remedies, while collaborating across teams to gather evidence and uncover root causes for service improvement.
The role focuses on addressing stage 1 and stage 2 complaints in line with the Housing Ombudsman's Code, managing enquiries from MPs and the Housing Ombudsman
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