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Automation Specialist — Production Workflows Customer Care
Job in
Birmingham, West Midlands, B1, England, UK
Listed on 2026-08-24
Listing for:
Traveltechessentialist
Full Time
position Listed on 2026-08-24
Job specializations:
-
Customer Service/HelpDesk
HelpDesk/Support
Job Description & How to Apply Below
Perk is seeking a Junior Automation Specialist to redesign Customer Care workflows around automation and AI. You will design and ship systems that reduce manual work, improve agent speed, and enhance the customer experience using , Airtable, Zendesk, Claude, and APIs.
You’ll own end-to-end delivery and measure adoption and impact. The role collaborates with Operational Excellence, Customer Care Leadership, and Operations, emphasizing fast delivery in a dynamic tech-enabled environment.
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