Temporary Part Time Customer Service Representative

A Temporary Part Time Customer Service Representative is required in Birmingham for a three-month assignment, with possible extension, paying up to £13.50 per hour plus holiday accrual. You will handle visa applications and renewals as the first point of contact, guiding applicants through their visit. Working 20 hours weekly on a rota covering weekdays 3pm-7pm and alternate weekends, you will greet clients, check forms, and ensure a professional service.

Excellent communication, patience, and attention to detail are essential, alongside a valid DBS certificate. Immediate availability is required for this office-based role.

Location:

Birmingham (Office-based)

Pay: £13.50 per hour + holiday pay accrual

Duration: 3 months with possibility of extension

Hours:

20 hours per week, rota basis

Monday to Friday: 3pm-7pm

Saturday and Sunday: 9:00 am - 5:00 pm.

2 / 4 Saturdays and/or Sundays per month

Requirement:
Valid DBS certificate

Start:
Immediate availability essential

We''re looking for a personable, proactive, and adaptable Customer Service Representative to support the day-to-day processing of visa applications and renewals . You''ll be the first point of contact for applicants, ensuring a smooth, professional, and positive experience throughout their visit.

• Greeting and assisting customers throughout the application process
• Supporting applicants with completing and checking forms
• Collecting biometric data and required documentation
• Following structured administrative and filing procedures
• Using a computer-based system to guide workflow
• Handling customer queries and complaints with diplomacy and confidence

• Proven experience in a customer-facing role
• The ability to stay calm and professional under pressure
• A can-do attitude and willingness to go the extra mile
• Experience working in a fast-paced, collaborative environment
• Strong communication skills and a patient, supportive approach
• A valid DBS certificate is required as part of the screening process.

You''ll be joining a supportive, hardworking, and friendly team.

At Love Success, we champion diversity, equity, and inclusion, embedding these values into every aspect of our operations.

Our unwavering commitment to these principles is evident in our recruitment practices and our comprehensive training and development programs.

We partner with organisations that share our dedication to fostering diverse and inclusive workplaces, where individuals can be their true selves in the workplace.

Together, we strive to promote equality and create opportunities for all.