Customer Experience & Insights Lead
Job in
Birmingham, West Midlands, B1, England, UK
Listed on 2026-09-03
Listing for:
Birmingham Airport Authority
Full Time
position Listed on 2026-09-03
Job specializations:
-
Customer Service/HelpDesk
Customer Success Management, Client Relationship Management
Job Description & How to Apply Below
Birmingham Airport is seeking an experienced Customer Experience Lead to drive insight, communications and service improvements across the airport.
You will manage a small team, oversee CRM and AI platforms, translate customer feedback into measurable change, and collaborate with internal teams to enhance satisfaction and the overall airport experience.
Reporting to the Head of Customer Strategy, you will shape strategies that put customers at the centre of operations and performance.
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