Trainee Senior Conductor

Trainee Senior Conductor
- Birmingham New Street

Final date to receive applications: 29 September 2026

Department: Customer Experience

Employment Type: Permanent
- Full Time

Location: Birmingham New Street

Compensation: £31,111 - £40,333 / year

Your Journey Starts Here
- Recruiting Conductors for 2027!

Join us as a Trainee Senior Conductor at our Birmingham New Street depot and play a key role in delivering a safe, reliable, and customer-focused rail service.

In this vital frontline role, you’ll help ensure the smooth running of our services by assisting passengers with queries, checking and issuing tickets, and prioritising the safety of both customers and crew.

We’re looking for individuals with experience in cash handling and customer service—whether from retail, hospitality, or another customer-facing environment. You’ll be approachable, confident, and calm under pressure, with excellent communication skills. Flexibility is key, as the role involves working shifts Monday to Saturday, with occasional Sunday shifts as agreed. Due to early starts and late finishes, access to your own transport is recommended.

Please note:

We will only be accepting applications from candidates who live within a 60-minute radius of BIRMINGHAM
.

Your application will be considered for Birmingham New Street

As part of our onboard team, you’ll be responsible for delivering exceptional customer service on some of the busiest train services in the region.

Your role will be varied, engaging, and vital to the overall passenger experience.

Key responsibilities include:

• Providing every possible assistance to ensure our customers enjoy a comfortable and pleasant journey.
• Taking responsibility for the safety of our customers and the train throughout the journey.
• Checking and selling the full range of tickets, offering timetable information, assisting with luggage, and ensuring trains are clean and presentable.
• Making regular, emergency, and other necessary public announcements to keep customers informed.
• Completing reports related to ticket irregularities and ensuring accurate documentation.
• Upholding the highest standards of professionalism and customer care at all times.

To apply , you must be 18 years or over and have normal colour vision
. For more information on colour vision requirements, please refer to the Ishihara Colour Test.

We know the recruitment journey is thorough, but that’s because the role is important. We’re looking for candidates who can confidently manage both the safety-critical and operational aspects of the role, while delivering an outstanding customer experience.

Here’s how the process works:

To ensure continuity and an effective delivery of service, successful candidates will be required to commit to a minimum 14-month period in role after achieving competence. This also includes existing colleagues who move by internal promotions and transfers. This time allows our future colleagues to support personal career development by allowing time to build strong knowledge and expertise.

• Starting salary is £31,111, rising to £40,333 upon completion of a probationary period
• A defined benefit pension from day 1 - one of the best in the UK.
• Free travel on all London Northwestern and West Midlands Railway services for you, your spouse/partner, and dependents.
• 75% off all other train operating companies for you, your spouse/partner, and dependents.
• 8 Friends and Family Day passes to gift per annum on our network.
• A 24/7 Virtual GP service for you and your…