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Centre Services & Customer Experience Lead

Job in Birmingham, West Midlands, B1, England, UK
Listing for: Orega
Full Time position
Listed on 2026-09-08
Job specializations:
  • Customer Service/HelpDesk
    Customer Service Rep, Customer Success Management
Salary/Wage Range or Industry Benchmark: 32000 - 42000 GBP Yearly GBP 32000.00 42000.00 YEAR
Job Description & How to Apply Below

Orega is seeking an Assistant Customer Services Manager to lead the centre’s customer service operations, support the CSM and CSR teams, and drive renewals and invoicing processes. You will oversee daily tasks, supervise staff, and ensure facilities meet high standards while delivering a seamless client experience.

The role involves coordinating moves, managing inquiries, and enforcing health & safety policies, with a focus on upselling opportunities and professional administration.

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