German Customer Care Administrator

Established over 30 years ago here at Lifeplus our mission is to be the world leader in holistic wellbeing by helping millions of people to unlock the wellness within them. We manufacture and distribute high quality nutritional supplements directly to our customers all over the world. We are proud to have a team of enthusiastic customers and colleagues who are all dedicated to creating a legacy of wellbeing.

At Lifeplus we celebrate and embrace diversity and we believe that our success comes from creating a caring and fun community.

Job Purpose:

Our Customer Care Administrators provide excellent customer service to the network by building relationships, resolving queries on a wide variety of complex topics and processing orders and changes. Customer Care is the first contact point for our network and the role is to truly represent the values and principles of Lifeplus. The role will include but is not limited to:
Answer customer queries and process incoming customer requests via phone using Lifeplus Puzzel ticket management software in line with Lifeplus policies and service level agreements. Make outgoing phone calls to customers where appropriate in order to achieve a satisfactory resolution. Proactively develop relationships where possible, building opportunities with both new and existing customers and ensuring high levels of customer retention at all times.

Ensure a proactive, flexible and positive approach at all times when handling customer requests. Participate in the ongoing development of Lifeplus Customer Care and the wider business, and proactively contribute to personal learning and improvement. Keep up to date with processes, and ensure a thorough understanding of, the company’s business structure and product portfolio. There is no requirement to give advice on specific product recommendations.

Candidate Profile:
Must be fluent in both oral and written English and German Passionate about delivering excellent customer service. Excellent IT skills. Knowledge of sales process and ordering systems is desirable but not essential. Excellent communication skills with both internal & external customers. Able to build good relationships at all levels with a positive and flexible approach. Able to solve problems, have initiative, and open to continuous improvement and learning.

Must be positive, resilient, and adaptable to change. Shift Pattern:
Week 1:
Monday to Friday. 07:00 to 15:15 Week 2:
Monday, Tuesday, Wednesday, Thursday and Saturday. 07:30 to 15:45 Week 3:
Monday to Friday. 11:00 to 19:15 Week 4:
Monday, Tuesday, Wednesday, Thursday and Saturday. 08:00 to 16:15 Week 5:
Monday to Friday. 11:45 to 20:00 Office attendance: 1 day per month in office ROL Salary:£28,000—£28,000 GBP What's in it for you Nourish your wellbeing:
Every month, you’ll receive three free Lifeplus products, plus 50% off anything else you’d like to try. It’s our way of helping you experience the products you’ll be proud to talk about. Performance based bonus:
Your hard work matters. Bonuses are awarded based on business success and individual performance , giving you extra recognition for your contributions. Your growth journey - LIFE Programme:
Our Customer Care Administrators take part in our structured LIFE Programme, designed to build confidence, strengthen skills, and support your career progression from day one. On completion, an additional increase of £2,000 will be added to your salary! Learning at your fingertips:
Access our Learning Management System (LMS) with all the latest learning materials and resources whenever you need them. Grow your knowledge at your own pace. Peace of mind from day one:
You’re automatically covered by Life Assurance and Permanent Health Insurance as soon as you join. If you’re ever off work long term due to illness, you’ll receive 50% of your basic salary after six months, because security matters. Holiday that works for you:
Need more time off one year? Or prefer a little extra in your pocket? You can buy or sell holiday days to suit your lifestyle. Exclusive colleague perks:
Enjoy special discounts at leading brands and retailers, plus generous savings on Lifeplus…