NOC Support Operative

Job title:

NOC Support Operative

Location:

Birmingham - Landor Street Position Type:
Permanent, full-time Hours of work: 35 hours per week, worked on alternating shift patterns, including days, evenings, nights and weekends.

Salary:
Base salary of £34,293 plus shift allowance plus overtime. OTE £40,000 per annum.

Why join us?

• Competitive Salary and benefits:
  We offer a competitive compensation package, including 23 days annual leave, a competitive pension scheme, life insurance coverage and paid breaks.
• Career Development and progression:
  Regular training and career advancement opportunities that propel you forward in a career with us.
• Award-Winning Safety Culture:
  Be part of a workplace recognised for excellence, innovation and a strong commitment to safety.
• Family friendly provision: we offer generous family-friendly policies, including enhanced maternity and paternity pay. We are also proud to be a WORK
  180 Endorsed Employer.
• Employee well-being and support:
  Access to Employee Assistance Programme (EAP) 24/7, employee benefits platform offering discounts on gym membership and money off vouchers for a variety of brands and shops, plus a cycle to work scheme.

To assist with both internal & external customers of the Vehicle Booking System (VBS), Gate Management system (GMS), Transport Operating System (TOPS), Terminal operating system (IPRO) and general traffic office administration by providing a professional & efficient customer service.

• Handling of customer enquiries with regards to help & support in the use of the VBS system.
• Provide training for new internal or external users of the VBS system.
• VBS exception management, dealing with issues arising from VBS booking pre or during the gate process.
• Maintain accurate data within the VBS undertaking account creation & deletion where necessary.
• Provide constructive feedback on new functionality & undertake testing within the VBS system before it is made available to the end users.
• Gate Management System exception management, dealing with all issues in the GMS for example container or size/type read.
• Controlling internal truck access in GMS where VBS bookings are not required.
• Handling of COREOR (EDI) exceptions for release & acceptance references.
• Maintain accurate data within Fresh Service ticket management system.
• Follow step by step diagnostics.
• Implementing back up processes when applicable.
• Perform general traffic office admin duties when required.
• Visually check containers and ensure dangerous and hazardous goods are declared and properly labelled.
• Input data to the relevant operational computer systems (TOPS, IPRO ETC) so that container movement records & container storage records are kept accurate and up to date.
• Utilise the systems functionality to plan rail container movements.
• Providing first line support for IPRO (Main operating system) for terminal operatives.

• Must be prepared to work shift patterns across a 24/7 time-period.
• Apply a diplomatic and tactful approach to resolving any associated conflict management situations e.g., customers, both internal & external.
• Demonstrate a strong customer service focus.
• Possess a good understanding of company requirements and confidence with regard to associated responsibilities.
• Highly organised and able to work to challenging deadlines whilst maintaining compliance.
• Proficient in the use of standard industry software including a good working knowledge of Excel.
• Good working knowledge of Freightliner Operating Systems.
• Ability to work on own initiative and as part of a team together with the ability to problem solve for customers.
• Good oral and written communication skills.
• Accurate with the input of numerical data.
• It’s great, but not required, if you:
  Have knowledge of TOPS Road