Group Travel Consultant

We have a brand new, fabulous opportunity for experienced travel consultants to join a specialist travel company based in the heart of Birmingham city centre on a hybrid basis. If you’re looking at building a solid career in group travel and are an expert in travel planning and organisation (and ideally have a second European language,) we’d love to hear from you!

In this fast-paced role, you’ll be working with your group leader to create, develop and organise bespoke cultural and tour itineraries to the UK, Europe, and far beyond. You’ll be the primary contact for your customers throughout the booking journey, providing outstanding customer service and managing every aspect of their trip. You’ll also liaise with suppliers and ensure that they meet the necessary standards.

On offer a competitive salary DOE plus commission. Hours of work are Monday - Thursday 9am - 5.30pm, 9am - 4pm on Friday with reduced hours 10am - 3.30pm during August.

• Providing advice about organising tours and travel to different destinations
• Developing travel itineraries and ensuring that all the needs of the customers are met
• Liaising with suppliers to make arrangements for transport, accommodation, and activities.
• Building lasting relationships with customers, evaluating their trips, gathering feedback and ensuring they book again!
• Dealing with payments and general administration tasks
• Dealing with unforeseen issues and involvement in the out-of-hours response rota

• Previous travel industry experience and ideally, experience of arranging and selling group tours
• Fluency in at least one other modern European language would be an advantage
• Excellent communication skills, good telephone manner
• Enthusiasm, confidence, and flexibility