Customer Success Manager

A leading fintech provider in the heart of Birmingham

Our client is a fast‑growing fintech business transforming how organisations manage payments, financial workflows, and customer experience. With a reputation for innovation, reliability, and exceptional service, they’re scaling rapidly — and investing heavily in their customer success function to support that growth.

As Customer Success Manager, you’ll be the trusted partner for a portfolio of clients, ensuring they get maximum value from the platform. You’ll blend relationship management, product expertise, and commercial awareness to drive adoption, retention, and long‑term satisfaction. This is a hybrid role, giving you the flexibility to split your time between home and their Birmingham office.

• Managing customer relationships — acting as the primary point of contact for your portfolio
• Driving product adoption through onboarding, training, and proactive engagement
• Identifying growth opportunities and supporting upsell conversations
• Monitoring customer health and intervening early to prevent churn
• Gathering customer feedback to influence product development
• Collaborating with internal teams including Product, Sales, and Support

You’ll be successful when your customers see you as an extension of their team — someone who understands their goals, anticipates their needs, and helps them unlock the full value of the platform.

• High customer satisfaction and engagement
• Strong retention and renewal outcomes
• Increased product usage across accounts
• Clear communication between customers and internal teams
• A reputation for being proactive, solutions‑focused, and commercially aware

• Competitive salary of £40,000–£45,000
• Hybrid working (Birmingham HQ)
• Clear progression opportunities within a scaling fintech
• 25 days holiday + bank holidays
• Ongoing professional development and product training
• A supportive, collaborative culture with modern tools and processes