Customer Advisor; Part Time

Business Unit:
Customer Solutions

Division: CS CC Customer Delivery

Pay Grade Level: Level 1 - Customer / Operational Frontline

Post end date: 10-Sept-26

Salary Range: £14,862.53 (pro rata)

Role Type:
Part Time Contracts

Secondment length: NA

At Severn Trent, our people are at the heart of everything we do. We're in the top 5% of utility companies worldwide for employee engagement, and we're equally proud of our strong Glassdoor score, reflecting just how much our people love working here. Join us to make a positive impact on the environment and our communities, while being valued and supported in a truly inclusive workplace.

If you want to do more, because you care, we want you on our team.

We have an exciting opportunity to join our incredible team, here in Edgbaston, Birmingham
, as a Part-Time Customer Advisor
. This is a fantastic opportunity for someone looking for a role that fits around other commitments whilst still building a rewarding career with one of the UK's most trusted water companies. Working Monday to Friday from 10am to 2pm
, you'll help customers when they need us most, providing support, reassurance and solutions that genuinely improve their experience. Whether you're returning to work, looking for greater flexibility, or simply want a role where you can make a positive impact every day, this could be the perfect opportunity to join Team Severn Trent. You'll chat to customers over the phone and via email whilst being given the freedom to help them in a way you would like to be helped.

You'll take ownership of their needs and find a way, no matter what, to figure things out with them. We want great people who do more because we care. Your colleagues will be some of the most amazing people you'll be lucky enough to call friends. They're an enthusiastic, determined, curious crew who love making waves in the water industry and share our mission to humanise customer experiences and make them amazingly brilliant.

We don't lie, it's not easy. Learning in a fast-paced, ever-changing environment isn't for the faint-hearted. Every day you'll come across challenges you've not seen before, and you'll be empowered to help find solutions. So expect the unexpected. Ask questions, drive change and share your ideas. There's a lot (and we mean a lot) to learn and a lot of rewarding work to do.

Just when you think you know everything there is to know, something changes. But don't worry, we'll help you build your knowledge and be committed to your development every step of the way. And when it comes to skills and experience, don't get too hung up on that. We're looking for people with the right character, positivity and caring attitude.

We welcome people from all walks of life and celebrate individuality because diverse minds, experiences and backgrounds help us learn, grow and better serve our communities.

You’ll be based at our Edgbaston site in Birmingham and work within a dedicated team of 12 where you'll quickly build strong relationships and a real team spirit. By joining our brand-new contact centre in Birmingham, we encourage you to utilise all the public transport links this wonderful city has to offer – bus, train, tram or walk and get those steps in!

This role is perfect for anyone looking for greater flexibility whilst still being part of something meaningful. Working Monday to Friday, 10:00am to 2:00pm, you'll enjoy a schedule that can fit around family life, caring responsibilities, studies or other commitments, whilst still giving you the opportunity to make a real difference for our customers every single day. We are currently recruiting for you to start with us on Monday 2nd November 2026.

Where you will then go through a 5 week…