Customer Care Coordinator

SF Partners are supporting an organisation in Solihull that are looking to recruit a Customer Care Administrator on a contract basis for 12 months. Salary: £24,000-£28,000 Working pattern: full time site based Responsibilities will include:

- Ensure all reported defects are recorded, actioned and closed out efficiently.

- Accountable for defects received until the job is closed.

- Complete all updates provided by site teams and Customer Care operatives and action as required.

- Plan and coordinate works with the operational team.

- Accountable for the daily movement of Customer Care operatives.

- Maintain effective communication with customers to assist in the completion of works.

- Follow up works effectively to ensure closure.

- Communicate with the Technical team to close out drainage remedial works.

- Update Contract Managers weekly to ensure follow-up on live defects.

- Support Contract Managers with regular updates on outstanding works on live sites.

- Provide regular feedback and communication on ongoing jobs to relevant persons.

- Ensure good working relationships are created and maintained.

- Provide effective communication and support to internal and external stakeholders to enable an efficient and productive service between offices, clients, customers, sites and subcontractors.

- Ensure any concerns, complaints or issues are escalated to the Customer Care Manager.

- Raise invoices, collate supporting documentation and submit these to the relevant client following completion of chargeable works.

- Chase outstanding debt with clients.

- Maintain weekly reports for clients, providing updates on outstanding works.

- Communicate with the Commercial team and follow up on outstanding pricing and defect-related queries.