Customer Service Representative

Our client, a leading logistics Company based in Birmingham are looking for an enthusiastic Customer Service Representative to join their team initially on a 12 month maternity cover, with the possibility of a permanent role for the right person. The ideal candidate will have an excellent telephone manner with experience in a telephone based customer service role and a desire to learn.

Starting salary of £28,000 depending on experience with hybrid working options and excellent training opportunities. Customer Service Representative duties to include:

- Provide support to key accounts and internal customers, handing initial queries and escalating if appropriate. Deal with web enquiries within agreed timeframe. Liaise with appropriate departments to ensure smooth resolutions are delivered. Work to agreed SLA’s. Manage customer expectations, providing updates. Check and update daily reports. Monitor ongoing jobs, ensuring they are raised correctly and monitored. Provide a professional service, demonstrating a passion for helping the customer.

Deal with collection/delivery/ETA requests. Complete associated administrative tasks. Keep CRM system updated. Flag jobs with errors and ensure they are reported and dealt with. Ensure complaints are effectively handled or escalated. Work as part of a team, ensuring the success of the department and maximum customer satisfaction. The Customer Service Representative will have:

- 1 year experience in a customer service role. Strong communication skills with an excellent telephone manner. The desire to work as part of a team. Experience in freight or logistics industry would be advantageous but not essential. Genuine interest in helping customers. Strong attention to detail. Ability to build good working relationships. Ability to use initiative. Strong IT skills. Problem solving skills.

Benefits of Customer Service Representative position to include:

- Competitive salary of £28,000 depending on experience. Initial 12 month maternity cover, with the possibility of a permanent role for the right person.

Working hours:

8am – 5pm Monday to Friday. Hybrid working if preferred (3 days in the office, 2 from home.) Ability to cover 9am-6pm shift on an ad hoc basis (notice given and this is worked out within the team to suit personal circumstances.) Holiday entitlement: 20 days holiday plus bank holidays. Excellent friendly working environment. Flexible working environment and hours. Please be advised that we are unable to respond to all applicants.

If you do not hear from us within 14 days of your application, please assume you have been unsuccessful on this occasion.