Bodyshop Customer Service Advisor

An award-winning BSI Accredited accident repair centre has a vacancy for a skilled Customer Service Advisor to join them at their offices in Birmingham.

Location:

Tyseley, Birmingham, B11 2NR

As Bodyshop Customer Service Advisor your role will be to manage the end-to-end customer journey, ensuring every vehicle repair is handled with precision and care.

As Customer Service Advisor it is essential you have bodyshop experience preferably with Autoflow experience.

• System Management:
  Use Autoflow (BMS) to manage vehicle progress, job cards, and internal communication.
• Estimating & Invoicing:
  Assist with or manage repair estimates and invoicing via Audatex, ensuring accuracy for both customers and insurance providers.
• Customer Liaison:
  Act as the first point of contact, providing updates on repair status and handling technical queries professionally.
• Workflow Coordination:
  Liaise with vehicle damage assessors and the workshop team to secure repair authorisations and meet deadlines.
• Administration:
  Manage courtesy car bookings and process payments, including insurance excesses.

• Software Expertise:
  Proven experience with Audatex and Autoflow is essential for this role.
• Industry
  
  Experience:
  
  Previous experience within a high-volume Bodyshop or Accident Repair Centre.
• Skills:
  
  Strong IT literacy, excellent communication, and the ability to thrive in a fast-paced environment.
• Licence: A full UK driving licence is required.

Working Hours:

8am - 4pm, Monday to Friday.

Saturdays: on a rota system 8am-11am (Overtime)

Comprehensive benefits:
Pension scheme, life insurance, and career progression.