Workplace Host

Workplace Host

Part Time

Monday - Friday 08:00-12:00

T2 - Bickenhill Lane, Birmingham

An individual's belief in our values and behaviours is as important as their technical and/or professional know how which is why our Job Description s are written with these in mind.

Excel at service delivery, we must be

the best at everything

Challenge We always ask ourselves, why do I

do it this way? How can I do this

better? What else can I do?

Inspire Have fun and be passionate about what you do

Job objectives and responsibilities

• To pre-empt the needs of visitors and building users, and proactively engage with them to greet them, bid them farewell and/or provide support to them
• To be highly visible, always available and the “go to” person for queries
• To be immaculately groomed, approachable, and helpful at all times
• To deliver a 5
  * hotel concierge style experience at all times
• To protect the customer's property, people, and assets

Main duties

Experience:

• Operate under a “How Can I Help” mindset
• Deliver an experience that is professional, friendly and attentive at all times
• To anticipate the needs of visitors and colleagues
• To proactively look out for building issues, ensuing a swift resolution
• Proactively manage queues, striving to make the arrival or departure process as efficient as possible
• Be the face of the facilities team by providing tangible service that is visible and easily accessible
• Greet and acknowledge all visitors and colleagues in the lobby areas as they arrive/depart/pass by, ensuring they receive exceptional service
• Conduct oneself in a professional manner at all times, adhering to established standards of conduct, department procedures and policies

Process:

• Regular checks of meeting rooms, ensuring all kit is functional, and logging work orders as required
• To setup working areas as intended and functional, to ensure colleagues and visitors are setup for success and can be productive whilst on site
• Support onsite facilities inspections, floor walks and service audits
• Proactively log work orders
• Triage colleague queries received in person, email and online, responding in a timely manner or referring them to the right team or self-service channels
• Ensure communication and follow-up on any problems, visitor or colleague requests, and special requirements
• Manage all operational aspects of the reception, overseeing the booking of events
• Digital processing of mail and visitor passes
• Administrative tasks and ad hoc reporting

Service:

• Provide “at desk” first fix IT and AV support
• Deliver a curated experience for the 12h floor, with an enhanced service that is aligned to the Client's

brand

• Learn, know and be able to provide visitors and colleagues with information on city maps and directories, restaurants and pubs, shops, in-house services and daily functions, cultural activities, religious activities, sporting events, entertainment activities, special attractions, doctors, medical centres, transportation options etc
• Utilise a “hands on” approach whilst ensuring the service delivery is at the required standard
• Establish rapport with frequent visitors; keep the team and relevant departments well-informed about visitor preferences
• Creating, updating, and displaying signage as required
• Daily ownership of the physical touchpoint journey, ensuring all colleague and client facing areas are set to agreed layout, fabric, and housekeeping standards and proactively logging jobs as required
• Conduct visitor arrival/departure check-in and check-out by managing and issuing access, in a manner aligned with a 5
  * hotel
• To elevate any feedback relating to the service provided by the service team

Partnership:

• Provide support to the wider service team as and when required
• Support the setup of meeting rooms and event spaces, including organizing 3rd…