More jobs:
Complaints Officer
Job in
West Midlands, Birmingham, West Midlands, B1, England, UK
Listed on 2026-09-29
Listing for:
Vivid Resourcing Ltd
Full Time
position Listed on 2026-09-29
Job specializations:
-
Customer Service/HelpDesk
Bilingual -
Government
Bilingual
Job Description & How to Apply Below
Title - Housing Complaints Officer
Contract Length - 3 Months
Rate - Competitve
We are seeking an experienced Housing Complaints Officer to investigate and resolve resident complaints, ensuring a high-quality and timely service.
Key Responsibilities
* Manage Stage 1 and Stage 2 housing complaints from receipt through to resolution.
* Investigate complaints thoroughly and provide clear, accurate responses.
* Liaise with housing, repairs and other internal teams to resolve issues.
* Ensure complaints are handled in line with the Housing Ombudsman Complaint Handling Code.
* Keep residents informed throughout the complaints process.
* Identify recurring issues and recommend service improvements.
* Maintain accurate records and monitor complaint outcomes.
Requirements
* Previous experience handling complaints within social housing, local authority or housing association settings.
* Strong written and verbal communication skills.
* Experience managing complex or sensitive complaints.
* Ability to work to deadlines and manage a caseload effectively.
* Good knowledge of the Housing Ombudsman and complaints process.
If you're interested please apply above
To View & Apply for jobs on this site that accept applications from your location or country, tap the button below to make a Search.
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).
Search for further Jobs Here:
×