Customer Resolution Team Lead – DMPs & Escalations
Listed on 2026-09-29
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Customer Service/HelpDesk
Customer Success Management, Client Relationship Management, Bilingual -
Management
Client Relationship Management
CCMA in the United Kingdom is seeking a Customer Resolution Team Leader to guide two specialist teams handling debt management reviews and complex, high-risk cases. You will oversee quality, governance and efficient customer journeys, ensuring fair outcomes in line with FCA regulations.
You will lead and develop Advisors and Support Officers, manage HR activities, recruitment, training, KPIs and workload planning, while embedding continuous improvement and escalation handling across the
Consider building your career as a Customer Resolution Team Lead – DMPs & Escalations at CCMA.
We would love to welcome a new Customer Resolution Team Lead – DMPs & Escalations to our organisation in England, United Kingdom.
For the Customer Resolution Team Lead – DMPs & Escalations position at CCMA, we are reviewing applications now.
Step into the Customer Resolution Team Lead – DMPs & Escalations role at CCMA in England, United Kingdom and grow with us.
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