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Complaints Officer
Job in
West Midlands, Birmingham, West Midlands, B1, England, UK
Listed on 2026-10-01
Listing for:
Vivid Resourcing Ltd
Full Time
position Listed on 2026-10-01
Job specializations:
-
Customer Service/HelpDesk
Bilingual -
Government
Bilingual
Job Description & How to Apply Below
Title
- Housing Complaints Officer
Contract Length - 3 Months
Rate
- Competitve
We are seeking an experienced Housing Complaints Officer to investigate and resolve resident complaints, ensuring a high-quality and timely service.
Key Responsibilities- Manage Stage 1 and Stage 2 housing complaints from receipt through to resolution.
- Investigate complaints thoroughly and provide clear, accurate responses.
- Liaise with housing, repairs and other internal teams to resolve issues.
- Ensure complaints are handled in line with the Housing Ombudsman Complaint Handling Code.
- Keep residents informed throughout the complaints process.
- Identify recurring issues and recommend service improvements.
- Maintain accurate records and monitor complaint outcomes.
- Previous experience handling complaints within social housing, local authority or housing association settings.
- Strong written and verbal communication skills.
- Experience managing complex or sensitive complaints.
- Ability to work to deadlines and manage a caseload effectively.
- Good knowledge of the Housing Ombudsman and complaints process.
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