Client Lead
Listed on 2026-10-01
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Customer Service/HelpDesk
Client Relationship Management, Customer Success Management
Arbuthnot Latham seeks a Client Experience professional to translate client insights into action, drive CX improvements, and embed client promises across the bank. You will collaborate with Relationship Managers, Product, Marketing, Operations and Risk to ensure a client-centric journey while supporting growth and retention.
The role emphasizes governance, KPI tracking (NPS, retention, complaints) and a proactive approach to delivering measurable client outcomes in a wealth and banking context.
Join us at Arbuthnot Latham as our next Client Experience Lead in United Kingdom.
We invite applications for the Client Experience Lead position located in United Kingdom.
The following role is for a Client Experience Lead with Arbuthnot Latham.
Our team is growing, and we are hiring a Client Experience Lead in United Kingdom.
This role is for the Client Experience Lead role at Arbuthnot Latham.
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