Lead -Impact Customer Service Team - Banking
Listed on 2026-10-12
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Customer Service/HelpDesk
Customer Success Management, Customer Service Rep, Bilingual
Teleperformance Ltd is recruiting a Team Leader to manage a Customer Service team for a UK banking client in Birmingham. You will coach, mentor and grow agents toward high performance, while ensuring compliance with all client rules and procedures.
You will foster a positive, engaging culture, tracking KPI targets (NPS, FPOC, CCTR, AHT) and driving continuous improvement. Banking experience is desirable and the role requires robust people management skills.
Are you ready to take on the Lead a High-Impact Customer Service Team
- Banking role at Teleperformance Ltd?
We are looking to fill the Lead a High-Impact Customer Service Team
- Banking position at Teleperformance Ltd in Birmingham, England, United Kingdom.
The Lead a High-Impact Customer Service Team
- Banking role at Teleperformance Ltd is now open for applications in Birmingham, England, United Kingdom.
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