Customer Service Assistant
Job in
Birmingham, West Midlands, B1, England, UK
Listed on 2026-10-14
Listing for:
Ritz Recruitment
Full Time, Part Time
position Listed on 2026-10-14
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Office Administrator/ Coordinator, Admin Assistant -
Administrative/Clerical
Office Administrator/ Coordinator, Admin Assistant
Job Description & How to Apply Below
Birmingham, B19, Immediate Start
A busy student accommodation site is looking for a friendly, professional, and customer-focused Reception / Customer Service Assistant to provide a welcoming presence and excellent support for residents.
Key Responsibilities
• Acting as the first point of contact for residents and visitors at the front desk
• Handling enquiries professionally via phone, email, and face-to-face interactions
• Maintaining accurate records and ensuring smooth shift handovers
• Assisting with resident queries, complaints, payments, and parcel deliveries
• Preparing and maintaining communal areas while supporting resident events and activities
• Responding appropriately to incidents and following all health and safety procedures
• Logging and monitoring maintenance requests, alongside general administrative duties
About You
• Previous experience in a busy customer service, reception, hospitality, hotel, or student accommodation environment
• Excellent communication and interpersonal skills
• Confident using Microsoft Office and other basic IT systems
• Calm, approachable, organised, and dependable
• A positive, proactive attitude with a willingness to support wherever needed
Apply today for immediate consideration.
(ritzrecempbus)
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