Mobile Host

Company name:
Mitie

Job Title:

Workplace Experience Host-Mobile Full Time covering between Birmingham and Northampton

Reporting to:
Guest Services Manager

Our values and behaviours

An individual's belief in our values and behaviours is as important as their technical and/or professional know how which is why our Job Description s are written with these in mind.

Job objectives and responsibilities

At Signature, we don't just manage workplaces, we create exceptional first impressions and memorable experiences. As a Workplace Experience Host, you are a dynamic and agile ambassador of the Signature brand, delivering outstanding front-of-house experiences across multiple client locations. With professionalism, warmth and a passion for service excellence, you ensure every visitor, colleague and client receives a seamless and personalised experience.

You will adapt quickly to different environments, confidently embracing site-specific processes and ways of working. Providing cover across a variety of Guest Services roles, you will bring flexibility, resilience and consistency, ensuring service standards remain exceptional and our clients receive the very best experience, wherever you are supporting.

No two days are the same and that's exactly what makes this role exciting

You adapt.

You step in.

You deliver, every time.

Role Purpose

• The Workplace Experience Host plays a vital role in maintaining service continuity and operational excellence across the Signature portfolio.
• You will provide high-quality support across reception, workplace services, workplace coordination and event operations, ensuring clients receive a consistent and professional experience regardless of location.
• From covering planned absences to supporting high-demand sites, you are a trusted and reliable ambassador of the Signature brand.

Main duties

Delivering Exceptional Experiences Anywhere

• Act as a confident, professional and welcoming first point of contact, delivering 5
  * hospitality and creating exceptional first impressions across multiple client sites.
• Operate with a proactive "How Can I Help?" mindset.
• Delivering an experience that is attentive and personalised at all times.
• Anticipating the needs of visitors and colleagues and proactively providing support.
• Building strong relationships with clients, stakeholders, visitors and colleagues.
• Handling visitor enquiries, registrations and access requests.
• Supporting VIP arrivals, executive visits and high-profile meetings.
• Proactively managing queues and visitor flow to ensure a seamless arrival and departure experience.
• Establishing rapport with regular visitors and maintaining awareness of individual preferences where appropriate.
• Acting as a visible and accessible ambassador for the Workplace Experience and Facilities teams.
• Managing incoming deliveries and correspondence where required.
• Wherever you go you raise the standard.

Driving Service Excellence

• Delivering services in line with SOPs, SLAs and KPIs across all sites.
• Maintaining consistent service standards regardless of location.
• Proactively identify and resolve service issues, taking ownership to ensure a seamless and exceptional customer experience.
• Always conducting yourself in a professional manner and adhering to company policies, procedures and workplace standards.
• Ensuring clear communication and follow-up on visitor, colleague and client requests.
• Escalating service concerns, feedback and operational issues appropriately.
• Demonstrate a hands-on, solution-focused approach to service delivery, proactively supporting continuous improvement and operational excellence.
• Proactively identifying building issues and supporting swift resolution through the appropriate channels.
• Remaining aware of workplace activity, including planned maintenance, workplace events and operational updates.

You bring reliability in fast-moving environments.

Workplace Operations

• Providing front-of-house and workplace support services.
• Managing workplace systems, visitor management platforms and access processes.
• Supporting executive and VIP visits, ensuring a professional and high-quality experience.
• Maintaining visitor pass registers and audit trails, ensuring records remain accurate and compliant.
• Supporting meeting room setups, events and workplace activities.
• Conducting regular meeting room inspections, ensuring spaces and equipment remain fully functional.
• Providing first-line support for Audio Visual and meeting room technology queries.
• Supporting switchboard operations, telephone enquiries and helpdesk…