Force Control Room Communications Officer

The following content displays a map of the jobs location
- Birmingham

Job Reference BTP/681/1843

Contract Type:

Full Time
- Permanent

Starting salary of £42,050.48 per annum which consists of a base salary of £33,792.07 plus 20% Shift Allowance and £1,500 Market Supplement

Working Hours:

37 hours per week

Location:

Birmingham

Closing Date:

16/11/2026

Job Category:

Police Staff

Salary: Starting salary of £42,050.48 per annum which consists of a base salary of £33,792.07 plus 20% Shift allowance and a £1,500 Market Supplement

Contract Type: Permanent

Type of Working Arrangement: Office working

Hours: The working hours for this role can be unsocial as it involves a 24/7/365 shift pattern that include early starts, late finish times and night shifts. Nevertheless, working as a Communication Officer for BTP offers a career that is incredibly stimulating, exiting and fulfilling.

British Transport Police (BTP) is the national police force for the rail network throughout Great Britain. We are the ‘Guardians of the Railway,’ putting passenger safety at the heart of what we do. Our values are simply:
We Care, We Do the Right Thing, We Strive to Be Better Every Day, We Are One BTP, and We Are Proud to Protect. Join us and help create an environment where we can all be our best every day.

Calls can come at any time, which is why our Communications Officers work within a core shift pattern that covers 24 hours a day, 7 days a week. This vital role involves answering both emergency and non-emergency calls and directing police resources across Great Britain to where they’re needed most.

As part of our dedicated team, you’ll receive comprehensive training and ongoing support to prepare you for the wide variety of calls and responsibilities you’ll encounter. Whether it’s a life-threatening emergency or a routine enquiry, your ability to remain calm, compassionate, and professional is essential. You’ll need to think on your feet, provide reassurance, and gather accurate information to ensure the appropriate police response is deployed swiftly and effectively.

In return, we offer an attractive salary and a dynamic operational role where you’ll play a key part in protecting the public and our stakeholders from harm and making a real difference every day.

As a Communications Officer, you will be working in a safety-critical role and be responsible for:

• Handling calls, dispatching radio messages, and managing police responses to incidents.
• Accurately recording information and assessing it to determine the appropriate level of responses.
• Effectively managing emergency telephone calls, evaluating the urgency of the incident, and prioritising police responses when necessary.
• Obtaining and evaluating information to determine response criteria and deployment levels using THRIVE and NSIR, prioritising public and officer safety at all times.
• Monitoring incidents and providing advice, deployment and direction of appropriate resources via radio to ensure a suitable and effective responses.
• Excellent customer service skills and the ability to make decision based on threat, risk and harm.
• Manage situations in a calm and assertive manner.
• Proficiency in IT and the ability to use multiple integrated systems and with excellent keyboard skills. You must be able to capture information in a timely and accurate manner during the contact.
• Workingas part of a team in a control room/contact centre environment.

• 28 days annual leave plus bank holidays, increasing to 30 days after 5 years.
• Family-friendly policies, including up to 26 weeks paid maternity and adoption leave.
• Bespoke benefits platform and Blue Light Card access.
• Salary sacrifice options for cycles,…