Administrator - 3rd Party Relationship

Third Party Relationship Administrator
Salary: Competitive
Contract Type: 12 Month FTC, 35 hours per week
Location: Birmingham

Shape Brighter Futures with Wesleyan

Established in 1841, Wesleyan help trusted professionals, including GPs, hospital doctors, dentists, and teachers, secure their financial future. Today, we’re proud to continue that mission with passion and purpose. If you’re looking for a role where your expertise makes a real impact, and you want to work in a culture that values collaboration, innovation, and integrity, we’d love to hear from you.
Find out more about who we are:

Make a Difference in our Third Party Relationship Team

We are looking for a highly organised and customer-focused Third Party Relationship Administrator to join our Third Party Relationship Team in Birmingham. This is an excellent opportunity for someone who enjoys managing multiple cases, coordinating with a variety of stakeholders, and delivering outstanding customer service within a fast-paced and collaborative environment.

Your Impact

Here’s how you’ll make a difference:
As a Third Party Relationship Administrator, you will play a key role in supporting the processing of customer applications from submission through to completion. You will ensure applications progress smoothly, documentation is received promptly, and customers and colleagues receive an excellent level of service throughout the process.
You will be responsible for:

• Processing customer applications through to completion, ensuring all service standards are met.
• Managing and progressing customer cases, obtaining any outstanding information and documentation required.
• Liaising with customers, advisers and third-party providers to resolve queries and keep applications moving forward.
• Maintaining accurate records across internal systems and databases to support reporting, audit and compliance requirements.
• Monitoring outstanding requirements and issuing regular communications to obtain missing documentation.
• Working with external organisations and suppliers to progress applications and ensure agreed timescales are met.
• Delivering outstanding customer service while ensuring all work is completed accurately and right first time.
• Identifying opportunities to improve processes and supporting the wider team in achieving service and quality standards.

What You’ll Bring

Essential

• Previous administration, customer service or case management experience.
• Strong organisational skills with the ability to manage multiple priorities and deadlines.
• Excellent communication skills, both verbal and written.
• High levels of accuracy and attention to detail.
• Experience working with systems, databases and Microsoft Office applications.
• Excellent customer service and relationship-building skills.
• A proactive approach to problem-solving and taking ownership of tasks.
• GCSEs (or equivalent) including English and Maths.
• Experience managing applications, cases or customer requests from start to finish.
• Experience working within a professional services, insurance, legal or customer operations environment.
• Experience liaising with external suppliers, providers or business partners.
• Experience updating and maintaining customer or business records.
• Understanding of working within a regulated or compliance-focused environment.
• Experience supporting quality assurance activities or process improvements.
• Knowledge of financial services or insurance products.

Benefits That Work for You
We believe rewards should reflect the life you live. Here’s what you can expect:

• Annual bonus to recognise your contribution.
• 28 days holiday (plus a culture day!) – rising to 30 days with service.
• Flexible hybrid working for better work-life balance.
• Company pension scheme – matched plus 2% (up to 10%).
• Free secure…