Customer service advisor

Based in Birmingham, this permanent Customer service advisor role with Cactus Search offers £26,000 per annum and requires an immediate start. Working Monday to Friday, 9am to 5pm, the successful candidate will handle customer enquiries, resolve issues and maintain accurate records. Applicants must already hold NPPV clearance and be physically based in the UK, as these are mandatory requirements. Strong communication, attention to detail and a professional telephone manner are essential for delivering high-quality support.

The position suits someone with prior customer service experience who can begin promptly and work reliably within a structured weekday schedule.

ALL THREE REQUIREMENTS ARE NON-NEGOTIABLE: UK-BASED, ALREADY NPPV-CLEARED, AND AVAILABLE IMMEDIATELY.

• YOU MUST ALREADY BE BASED IN THE UK
• You must currently be physically based in the UK.
• Applications from candidates based outside the UK will not be considered.
• You must be available to work in Birmingham.
• YOU MUST ALREADY HOLD VALID NPPV CLEARANCE
• Existing NPPV clearance is an absolute requirement for this position.
• You must already hold the required NPPV clearance before applying.
• Candidates who require NPPV clearance, are awaiting clearance, or intend to apply for clearance will NOT be considered.
• NO EXISTING NPPV CLEARANCE = NO APPLICATION.
• YOU MUST BE AVAILABLE IMMEDIATELY
• You must be available to start work immediately.
• Candidates with lengthy notice periods or who cannot start straight away will not be suitable.
• IMMEDIATE AVAILABILITY IS ESSENTIAL.

• Responding to customer enquiries by telephone, email and other communication channels.
• Providing accurate information and resolving customer queries efficiently.
• Maintaining accurate records and updating customer information.
• Handling sensitive information professionally and confidentially.
• Following established processes, policies and security requirements.
• Delivering a high standard of customer service at all times.

• Salary: £26,000 per annum.
• Location:
  
  Birmingham, UK.
• Working hours:
  
  Monday to Friday, 9am–5pm.
• Start date:
  
  Immediate.
• Security requirement:
  Must already hold the required NPPV clearance.

Who We Are Looking For:
We are looking for a reliable, organised and professional individual with excellent communication skills, a positive attitude and a strong customer service focus. Most importantly, you MUST ALREADY BE IN THE UK, MUST ALREADY HOLD NPPV CLEARANCE, AND MUST BE AVAILABLE TO START IMMEDIATELY.