Hybrid Customer Service Advisor: Resolve Consumers
Listed on 2026-11-02
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Customer Service/HelpDesk
Customer Service Rep, Bilingual, HelpDesk/Support, Call Center / Support
CCW is recruiting a Customer Service Advisor to own and progress customer complaints that have not been resolved with their water company or retailer. You will act as the primary contact, manage a varied caseload, investigate concerns, review evidence and strive for fair outcomes across cases.
The role emphasises strong judgement, attention to detail and balancing empathy with impartial decision-making, progressing referrals to resolution with professional service.
Our group is growing, and we are hiring a Hybrid Customer Service Advisor:
Resolve for Consumers in Birmingham, England, United Kingdom.
We aim to respond to suitable candidates as soon as possible.
Full responsibilities and requirements are described in the listing above.
Learn more about the Hybrid Customer Service Advisor:
Resolve for Consumers role in the description above.
We appreciate your interest in this position.
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