Senior Complaints Leader: Customer Experience & Resolution

Marcus by Goldman Sachs Complaints Leader role in Birmingham seeks an experienced leader to oversee complaint management for a fast-paced consumer banking environment. You will coach specialists, escalate complex inquiries, and ensure timely, high-quality resolutions while collaborating with legal, compliance and cross-functional teams.

You will report on root causes, drive improvements and maintain a strong focus on customer advocacy and satisfaction in a high-standard financial services

This position is for the Senior Complaints Leader:
Customer Experience & Resolution role at Goldman Sachs.

If your experience matches this role, we encourage you to apply.

All applications are reviewed carefully by our team.

The position is based in Birmingham, England, United Kingdom.

This opportunity is part of our work in Sales.

The advertised compensation is 65.000 - 90.000.

We aim to respond to suitable candidates as soon as possible.