Internal Accounts Manager

Internal Accounts Manager

Permanent Position

Hours of Work: 8:30am - 5pm, Monday to Friday

Pay:
From 32,480 to 34,510 per annum

Based in the West Bromwich area

An exciting opportunity to join a well-established manufacturing company, working in a fast-paced office.

• Manage and develop relationships with assigned customer accounts, acting as the main point of contact.
• Maintain regular communication with customers, providing updates on orders, deliveries, and service-related matters.
• Liaise with internal departments to ensure accurate information is communicated and customer requirements are met.
• Take ownership of customer queries, complaints, and service issues through to resolution.
• Monitor customer satisfaction, gather feedback, and identify opportunities to improve service levels.
• Build strong customer relationships through proactive engagement and regular account reviews.
• Maintain accurate account records and provide customer insights to management.
• Ensure a professional, positive, and customer-centric service is delivered at all times.

• Previous experience in a customer facing role, preferably in the manufacturing sector is preferred
• Strong Excel and IT skills
• Ability to work to strict deadlines
• Excellent communication skills
• Experience building relationships with both customers and internal stakeholders.
• Knowledge of order processing, logistics and supply chain operations is desirable

• Salary 32,480 - 34,510
• Company pension scheme
• Based in West Bromwich

We are an Equal Opportunities employer and welcome applications from all backgrounds.

We do not charge candidates any fees or request deposits at any stage of the recruitment process.

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