Customer Service Executive

Marlow | Office-Based | Monday to Friday 8.30am - 6pm. Our client, a well-established and highly respected retail business based in Marlow, is looking for a confident and personable Customer Service Advisor to join their friendly and fast-paced team. This is an excellent opportunity for someone looking to take their first step into an office-based career. Whether you're currently working in retail, hospitality, leisure, or another customer-facing environment, we'd love to hear from you.

Previous office experience is welcome but not essential. As a Customer Service Advisor, you'll be the first point of contact for customers, providing exceptional support via telephone, email and web chat. You'll play a key role in ensuring customers receive a positive experience and that any issues are resolved quickly and professionally.

Key Responsibilities Responding to customer enquiries via telephone, email and web chat Resolving customer issues efficiently and professionally Providing tailored solutions to meet individual customer needs Taking ownership of customer queries and escalations through to resolution Monitoring and responding to customer feedback Maintaining accurate records and completing administrative tasks Working closely with colleagues to deliver an outstanding customer experience Skills/Experience Passionate about delivering excellent customer service Confident and professional telephone manner Calm, resilient and able to remain positive under pressure Strong problem-solving skills and attention to detail Comfortable using computer systems and learning new software A supportive team player with a positive attitude Eager to learn and develop within a successful business What's on Offer A fantastic opportunity to begin or develop your office-based career with a well known brand Full training and ongoing support Friendly and supportive team environment Stable Monday to Friday working hours (no evenings or weekends) Opportunity to gain valuable customer service and administration experience within a successful organisation Please note that we will only contact those candidates that we assess as suitable for the positions we have currently available based on their experience, training, and skills.

If we do not have anything suitable, we will not keep your CV for more than 30 days. As an equal opportunity employer, Bucks and Berks Recruitment is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, , sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership.

We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply.