Customer Service

Customer Advisor Job Type: Full-time, Temporary Contract

Location:

Basingstoke Salary: £13.50 per hour Contract Length:
Until 15 January

Hours:

35 hours per week, Monday to Friday We are seeking a Customer Advisor to join a busy and supportive customer service team during a peak trading period. This Customer Advisor opportunity is ideal for someone who enjoys helping customers, managing queries from start to finish, and working in a fast-paced office environment. The successful Customer Advisor will provide excellent service across phone and email, ensuring every enquiry is handled professionally and efficiently.

Day to day of the role Respond to a high volume of inbound customer calls and emails. Manage customer enquiries from initial contact through to resolution. Handle delivery-related queries and liaise with third-party carriers. Resolve order, stock and fulfilment issues in a timely manner. Manage complaints professionally and deliver excellent service recovery. Process customer orders and payments where required. Accurately record customer interactions within internal systems.

Work closely with internal teams to resolve queries efficiently. Support service standards and KPIs at all times. Required

Skills & Qualifications Previous experience in an office-based customer service role. Strong communication skills with a professional and friendly manner. Experience managing a high volume of calls and emails. Proven ability to deliver excellent customer service consistently. Strong listening, problem-solving and relationship-building skills. Ability to multitask and remain calm under pressure. Good Microsoft Office and general IT skills. A flexible, team-focused approach with willingness to support colleagues.

Benefits £13.50 per hour. 35-hour working week, Monday to Friday. Temporary assignment until approximately 15 January. Free on-site parking. Complimentary tea and coffee. Weekly fresh fruit. Staff discount opportunities. Supportive management team and welcoming culture. Opportunity to gain experience in a professional, customer-focused organisation.

How to apply

To apply for this Customer Advisor position, please submit your CV and cover letter outlining your relevant experience and availability. Immediate availability or short notice is highly desirable.