Customer Resolution Executive

Location:

Milton Keynes

Hours:

Full-time Salary:
Competitive Are you passionate about delivering excellent customer outcomes and resolving issues with care and professionalism? We're looking for a Customer Resolution Executive to join a busy customer operations team, managing customer complaints and ensuring fair, timely, and effective resolutions. What you'll be doing:
Investigating and resolving customer complaints in line with company procedures and regulatory requirements. Managing your own caseload, ensuring customers are kept informed throughout the process. Liaising with internal departments and external stakeholders to achieve the best customer outcomes. Handling complex and sensitive cases, including escalated and vulnerable customer complaints. Maintaining accurate records and identifying root causes to support continuous improvement.

Producing high-quality written correspondence and customer communications.

What we're looking for:

Previous experience in a complaints, customer resolutions, customer service, or case management role. Excellent written and verbal communication skills. Strong stakeholder management and problem-solving abilities. Ability to prioritise workloads and meet deadlines in a fast-paced environment. Good Microsoft Office skills and strong attention to detail.

Experience with in financial services is advantageous but not essential. What's in it for you? Opportunity to make a real difference to the customer experience. Supportive team environment.

Career development and progression opportunities. Comprehensive training and ongoing professional development. If you thrive on problem-solving, building relationships, and delivering exceptional customer service, we'd love to hear from you. Apply today! If you receive suspicious outreach claiming to be from us, please contact us via the Manpower Group website.