Customer Service Executive

Our client, a well-established business within the shipping and logistics industry, is looking to recruit a Customer Service Executive to join their team. The successful candidate will play a key role in delivering a high standard of customer service, handling customer enquiries, tracking shipments, resolving delivery issues and coordinating shipments from initial collection through to final delivery, ensuring a smooth and efficient service throughout.

Key Responsibilities Respond to customer enquiries via telephone, email and other communication channels. Provide shipment updates, tracking information and delivery schedules. Liaise with shipping lines, freight forwarders, hauliers, suppliers and internal departments. Monitor shipments and proactively communicate any delays or operational issues. Investigate and resolve customer complaints and delivery discrepancies. Process shipping documentation, booking requests and customer instructions accurately. Maintain accurate customer records and update internal systems.

Ensure customers receive timely and professional communication throughout the shipping process. Work closely with the operations team to ensure shipments are handled efficiently. Meet customer service targets and maintain excellent customer satisfaction levels. Skills & Experience Required Previous experience in a customer service role, ideally within shipping, freight forwarding or logistics. Excellent verbal and written communication skills. Strong organisational and administrative skills.

Good attention to detail and the ability to multitask. Confident using Microsoft Office and customer management systems. Ability to work under pressure and meet deadlines. A proactive, positive and customer-focused attitude. Ability to work independently and as part of a team. Benefits & Package Competitive salary, dependent on experience. Company pension scheme. 25 days annual leave plus bank holidays. Opportunities for career progression and professional development.

Friendly and supportive working environment. Ongoing training and development.