Customer Success Manager

Customer Success Manager Swindon Based | £35,000 - £40,000 per annum | Full Time | Permanent Join a Growing Team Where Customer Experience Comes First Are you passionate about delivering exceptional customer experiences while keeping operations running smoothly? Do you enjoy building strong client relationships, solving problems and working with technology? We're looking for a proactive and highly organised Customer Success Manager to join a thriving business where you'll play a key role in supporting customers, managing digital platforms and ensuring projects are delivered successfully from start to finish.

Based on the information in Customer Success Manager. This is a varied and rewarding role where no two days are the same. You'll work closely with customers, suppliers and internal teams to ensure programmes are delivered efficiently, issues are resolved quickly and customers receive an outstanding service experience. What You'll Be Doing Managing and maintaining customer ordering portals and online platforms.

Setting up products, pricing, payment options and programme requirements. Supporting customers with enquiries relating to orders, deliveries and payments. Investigating and resolving issues, ensuring a first-class customer experience. Coordinating activities with suppliers and internal departments. Processing purchase orders and supporting fulfilment activities. Producing reports, analysing data and maintaining accurate records. Supporting customer onboarding and delivering platform guidance. Building positive relationships with customers and key stakeholders.

Monitoring programme performance and helping drive continuous improvements. What We're Looking For Experience in Customer Success, Customer Service, Account Support, Operations or Service Delivery. Excellent communication and relationship-building skills. Strong organisational skills with great attention to detail. Confidence using digital systems, online platforms and reporting tools. A proactive approach with the ability to manage multiple priorities. Strong problem-solving abilities and a customer-first mindset.

Comfortable working independently and collaboratively within a team.

Desirable Experience Zendesk or similar customer support systems. E-commerce or online ordering systems. Operational reporting and data management. Working with suppliers and fulfilment processes. IT, technology, education or service-based environments. What's On Offer? Salary of £35,000 - £40,000 Modern office-based role in Swindon Supportive and collaborative team environment Excellent training and development opportunities Opportunity to make a real impact within a growing organisation Varied role combining customer success, technology and operations