Customer Service Coordinator

Customer Service Coordinator Swindon Based Competitive Salary  Benefits Full Time | Permanent Are you organised, customer-focused and love keeping things running smoothly? We're looking for a proactive Customer Success Coordinator to join a growing team supporting schools, parents and customers throughout the delivery of technology programmes. This is a fantastic opportunity for someone with strong administration, customer service or coordination experience who enjoys solving problems, supporting customers and working with a variety of stakeholders.

No two days are the same. You'll be involved in everything from supporting online ordering systems and managing customer enquiries to coordinating suppliers, processing orders and helping deliver successful programmes from start to finish. Based on Customer Success Manager. What You'll Be Doing Managing and updating online ordering portals Supporting customers with enquiries relating to orders, payments, devices and deliveries Resolving support tickets and ensuring an excellent customer experience Coordinating orders, purchase orders and supplier communications Assisting with programme administration and delivery deadlines Maintaining accurate records, reports and customer information Working closely with Account Managers, suppliers and operational teams to ensure everything runs smoothly Investigating issues and helping find effective solutions for customers and colleagues alike Based on Customer Success Manager.

What We're Looking For Previous experience in administration, customer service, coordination or support Excellent organisational skills and attention to detail Strong communication skills, both written and verbal Confident using Microsoft Office and online systems A positive, proactive attitude with a willingness to learn Ability to manage multiple tasks and prioritise effectively Experience using ticketing or CRM systems would be an advantage Based on Customer Success Manager.

Why Apply? Opportunity to develop your career within customer success and operations Varied and fast-paced role with genuine responsibility Supportive and collaborative team environment Training and development opportunities A role where you can make a real difference to customer experience Exposure to technology, education and programme delivery projects Perfect For Someone Who Has Worked As:
Customer Service Administrator Customer Support Coordinator Operations Coordinator Project Administrator Service Desk Administrator Customer Experience Assistant Sales Support Administrator Account Coordinator If you're highly organised, enjoy helping people and thrive in a role where no two days are the same, we'd love to hear from you.