Customer Care Coordinator

Customer Support Coordinator Leeds £28,000 35 hours per week Hybrid working (following probation) Elevation Recruitment Group are delighted to be working with a successful and growing business in Leeds as they look to recruit a Customer Support Coordinator. This is a fantastic opportunity for someone with a background in customer service, sales support or order administration who enjoys building relationships and providing a high level of support to customers.

Key responsibilities will include:
Managing customer enquiries across phone, email and online channels Supporting customers with orders, payments, deliveries and returns Processing and monitoring sales orders using internal systems Coordinating returns and resolving customer issues Tracking deliveries and liaising with transport partners where required Building relationships with key customers and providing ongoing account support Working closely with internal teams to resolve queries and ensure a positive customer experience Monitoring customer feedback and identifying opportunities to improve service

About you:

Previous experience within customer service, sales support, order processing or administration A confident and professional communicator with excellent written and verbal skills Highly organised with the ability to manage a varied workload Comfortable working with internal systems and Microsoft Office Able to build positive relationships with customers and colleagues Proactive and solutions-focused, with a genuine interest in delivering excellent customer service If you're looking for a varied customer support role where you can take ownership of customer relationships and develop your experience within a supportive team, we'd love to hear from you.

To apply , please submit your CV or contact Miranda at Elevation Recruitment Group for further information.